Shipping Policy
Delivery is performed by sending the goods to an address specified by the customer. The customer warrants and represents that the complete and correct delivery address has been supplied with the order. It takes from 3 business days or more depending on the destination which varies.
Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production and the quality checks.
We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in refund of shipment cost, however, we will make reasonable efforts to assist you with respect to such delays in a timely manner.
Once the package is shipped from a Joly Optics facility, it is no longer the responsibility of Joly Optics but the responsibility of the carrier. It is important that you enter your address correctly. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details.
